Trek Remedy AL Frameset

Bike Shipping Policy

At Ocean Cycles, we take great care to make sure your new bike arrives safely and ready to ride. Please read the information below so you know exactly what to expect when ordering a bike for delivery.

Where We Ship

• We currently ship bikes to mainland UK addresses only.
• If you are outside mainland UK or unsure whether we can deliver to your location, please contact us before placing an order.

Shipping Costs

• Bike shipping is a flat rate of £59.99 per bike.
• Shipping prices may vary for non-standard deliveries or locations outside mainland UK. Please contact us for a quote.

Dispatch Times

• Most bikes are dispatched within 2 to 5 working days once your order is confirmed.
• During busy periods, dispatch times may be slightly longer. If this applies to your order, we will keep you informed.

How Bikes Are Shipped

• All bikes are professionally prepared by our workshop before dispatch.
• Bikes are securely packaged in a purpose-built bike box to protect them during transit.
• To ensure safe delivery, some components may be partially disassembled, such as handlebars turned sideways, pedals removed, or front wheel removed.

Assembly on Arrival

• Minimal assembly is required when your bike arrives.
• This usually includes fitting pedals, straightening handlebars, and installing the front wheel if removed.
• We strongly recommend that all bolts are checked and tightened to the correct torque before riding.
• If you are unsure, we advise having the bike checked by a qualified bike mechanic.

Delivery Service

• Bikes are delivered by a trusted courier experienced in handling large and fragile items.
• Delivery is usually 1 to 3 working days from dispatch.
• Someone must be available to receive and sign for the bike.

Missed Deliveries

• If a delivery is missed, the courier will attempt redelivery or leave instructions on how to rearrange delivery.
• Additional delivery charges may apply if multiple delivery attempts are required.

Damage in Transit

• Please inspect the bike and packaging on delivery.
• Any visible damage must be noted with the courier at the time of delivery.
• If you believe your bike has been damaged in transit, contact us within 24 hours with photos of the damage and packaging.

Returns and Refunds

• Bikes must be returned unused and in their original packaging.
• Return shipping costs for bikes are the responsibility of the customer unless the bike is faulty or incorrect.
• For full details, please refer to our Returns Policy.

Click and Collect

• We also offer free click and collect from our store.
• This allows you to collect your bike fully built and ready to ride.

Questions

If you have any questions about bike shipping or would like help choosing the best delivery option, please get in touch.